help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app crashes and prevents Sense from syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2022 07:11 - last edited on ‎03-17-2022 12:28 by Fitbit Moderator

‎03-16-2022 07:11 - last edited on ‎03-17-2022 12:28 by Fitbit Moderator

Replace my Fitbit with Sense after the recall on the ionic. And seems like the app is crashing and not syncing at all.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎03-17-2022 12:39

‎03-17-2022 12:39

@Larabiosa Welcome back to the forums.

 

I've moved your post to the Android App board as there are more chances to get related replies here. Thanks for sharing these details with us and just to confirm, may I know if this happens when doing something specific, such as logging an exercise or changing your settings? Do you see an error message when trying to sync? Also, may I know the model of your phone?

 

  1. Log out from the Fitbit app.
  2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, tap Force Stop and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Pull down on the screen to force a manual sync and let me know how it goes.
Best Answer