help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app disappears from phone about once per day.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2018 12:48 - last edited on ‎08-26-2018 07:01 by Fitbit Moderator

‎08-24-2018 12:48 - last edited on ‎08-26-2018 07:01 by Fitbit Moderator

About once per day after turning my phone on, the Fitbit icon is on my phone but when I press it, I get a message saying that the app is not installed.So I have to reinstall the app. This hasn't happened with any other app on my phone. Anyone know if this is a problem with the app or a problem with my phone.

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-26-2018 07:00

‎08-26-2018 07:00

Hello @kdputah! Welcome to the Forums.

 

It is possible that it has to do with the way the app is stored on your phone. Are you installing it on an SD card or on the phone's internal memory? Something similar has happened to me with other apps when they are installed on an SD card. 

 

If the app is not on the internal memory, please try to move it there and see if it continues to happen.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-26-2018 07:00

‎08-26-2018 07:00

Hello @kdputah! Welcome to the Forums.

 

It is possible that it has to do with the way the app is stored on your phone. Are you installing it on an SD card or on the phone's internal memory? Something similar has happened to me with other apps when they are installed on an SD card. 

 

If the app is not on the internal memory, please try to move it there and see if it continues to happen.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎08-26-2018 08:25

In response to LanuzaFitbit

‎08-26-2018 08:25

That was the problem. I moved the app into internal storage and the problem went away. Thanks.

Best Answer

‎08-28-2018 11:43

In response to kdputah

‎08-28-2018 11:43

Hey @kdputah.

 

Glad to know that moving it to internal storage did the trick!

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes