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Fitbit app displaying the error "Device not found"

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‎01-22-2020 04:38 - last edited on ‎01-23-2020 12:46 by Fitbit Moderator

‎01-22-2020 04:38 - last edited on ‎01-23-2020 12:46 by Fitbit Moderator

I keep having issues with my device not being able to be found by my app. After a few days it mysteriously starts again. What to do?

 

 

Moderator edit: updated subject for clarity

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‎01-23-2020 13:03 - edited ‎10-11-2023 08:34

‎01-23-2020 13:03 - edited ‎10-11-2023 08:34

Hi there @debbie0817, welcome to the Community Forums. Thanks for bringing this up and letting us know that message you get. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend to follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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