Fitbit app down for maintenance

[DavinaB]

I can't log onto the Fitbit app since a recent update. There is an error message saying Fitbit.com is down for maintenance. This is a new error message, the one before it that I got when trying to launch the app was that I needed an internet connection for the app to update. I had a perfectly good WiFi connection and I even tried it on my 4G connection. I've tried everything from clearing the cache, to re installing the app. I have rebooted my phone, I have checked the relevant security certificates are ticked. I'm getting really annoyed as I have a Blaze that I can't get the most out of. I have also been having trouble connecting the Blaze to my phone via Bluetooth to use the GPS for cycling. It doesn't stay connected anymore. Seriously hacked off. My phone is a OnePlus 3T. Thanks.

[RobertoME]

Hello @DavinaB, thanks for visiting the Fitbit Community and I'm sorry for the late response. Indeed, regarding your concerns we received some reports the Fitbit suffer an outage that affected the access of the Fitbit account.

This issue should be resolved by now and you should be able to access you Fitbit account. Let me know if you are still experiencing this issue or any other new eventuality regarding this issue.

About using GPS with your Blaze, note that the OnePlus 3T is not in our list of compatible devices. So this type of interruption are prone to happen as the app still is not optimized to work with the device in question. However this is not an statement that you won't be able to use connected GPS. So if the issue continues, review this helps article: Why isn't GPS working on my Fitbit device?

See you around and keep participating in our Fitbit Community.