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Fitbit app down for maintenance

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‎05-11-2020 12:24 - last edited on ‎05-12-2020 12:01 by Fitbit Moderator

‎05-11-2020 12:24 - last edited on ‎05-12-2020 12:01 by Fitbit Moderator

I've been trying to sign into the fitbit app in order to sync my data, but it doesn't want to sign in. When I try with my VPN enabled, it says the my email or password was invalid. Whem I try again with it turned off, it says that 'Fitbit.com is down for mainitance'

 

I've tried reinstalling the app and restarting the phone multiple times with no sucess. I've last synced with my charge 3 on 26th April. Any help would be awesome.

 

Moderator edit: Subject for clarity 

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‎05-12-2020 12:01 - last edited on ‎08-05-2025 07:39 by Fitbit Moderator

‎05-12-2020 12:01 - last edited on ‎08-05-2025 07:39 by Fitbit Moderator

Hi @Crispy006117, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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2 REPLIES 2

‎05-12-2020 12:01 - last edited on ‎08-05-2025 07:39 by Fitbit Moderator

‎05-12-2020 12:01 - last edited on ‎08-05-2025 07:39 by Fitbit Moderator

Hi @Crispy006117, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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‎05-12-2020 12:50

In response to RicardoFitbit

‎05-12-2020 12:50

Hi, thanks for your post.

 

This methord worked great! Can now access the app again. Thank you very much!

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