No sleep score

[cleel]

I was getting a sleep score and then the past few days it hasn't been logging the detailed version of my sleep. I have premium, logged out off my account, unpaired my Inspire-HR, deleted the account, reinstalled the app, logged back in and then repaired my fit bit....twice and still doesn't give me a sleep score or show detailed sleep graphs. The main reason I purchased this is for a sleep score and detailed information so I'm very distraught this isn't working. Please help.

[Rich_Laue]

Your not getting a sleep score because your not seeing sleep stages @cleel 

This usually is because the sleep wasn't long enough or not a consistent heart reading or the heart was turned off 

Bring up the sleep in question and look for a reason under the graph.  

[cleel]

It gives me the basics like whenever I'm awakened or how many times I'm Restless. It's acting like I don't have premium. It's logging everything but not giving me detailed graphs and giving me a sleep score like it was whenever I first got it. The heart rate is working perfectly and everything's fine with the Fitbit. It's just not giving me detailed graphs of my REM sleep or anything like that.

[cleel]

I'm sleeping over 7 hours and my heart rate is working on the Fitbit. Where do you see on the graph where you can troubleshoot why you're not getting a sleep score?

[Rich_Laue]

@cleel what does the app say about not seeing sleep stages?

You will not get a sleep score without sleep stages.