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Inspire HR not tracking Sleep Score

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‎05-08-2020 10:30 - last edited on ‎05-12-2020 14:43 by Fitbit Moderator

‎05-08-2020 10:30 - last edited on ‎05-12-2020 14:43 by Fitbit Moderator

Since getting the Inspire HR from Anthem I only occassionally get anything other than a general sleep time. Since 2 weeks ago there have been no sleep scores at all. I have tried everything I can think of including switching arms. Any idea why I am not getting anything? Joined premium and liked what I got when it worked. Have device primarily for sleep

 

Moderator edit: Subject for clarity 

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‎05-12-2020 14:35

‎05-12-2020 14:35

Hi @Smmbcj, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared, your effort trying some troubleshooting steps before posting is appreciated. To better assist you with this, can you please let me know which mobile device are you using to sync your Inspire HR? In order to receive Sleep Score, you must see sleep stages, is your device tracking your sleep as it should? If you see sleep stages but don’t see a sleep score:

 

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

Let me know if you have any additional questions. 

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