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Fitbit app has stopped working error

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‎05-02-2020 15:15 - last edited on ‎05-04-2020 15:29 by Fitbit Moderator

‎05-02-2020 15:15 - last edited on ‎05-04-2020 15:29 by Fitbit Moderator

I opened the Fitbit app but unfortunately, it has been stopped and keeps stopping to persist a problem as well. It appears that the Fitbit app continues to encounter a problem.

Screenshot_2020-05-02-18-14-35.png

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎05-04-2020 15:29

‎05-04-2020 15:29

Hi @charltonme21, It's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists and if you have any additional questions.

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‎05-08-2020 10:46

In response to RicardoFitbit

‎05-08-2020 10:46

I think this issue has been resolved.

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