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Fitbit app is blank when I open it

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‎07-05-2023 07:28 - last edited on ‎07-06-2023 08:32 by Fitbit Moderator

‎07-05-2023 07:28 - last edited on ‎07-06-2023 08:32 by Fitbit Moderator

did not work for me. I sign in with fitbit NOT google and it appears to be forcing me to sign in with google

Moderator edit: Subject for clarity.

 

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‎07-06-2023 08:40

‎07-06-2023 08:40

@ladygrace Welcome to the forums. I will gladly help you log into the Fitbit app. 

I have moved your post here to keep order in the community. Would you be so kind to describe exactly what you are experiencing? I get that you wish to log in using your Fitbit credentials. Are you able to enter both your email address and password? After you log into your account does the app remain blank? Please be so kind to attach a screenshot to your next post. 

Please make sure that your Fitbit app is up to date. Lately several updates have been released. Please check the Google Play Store and if there is an update avaialbe, please proceed with it and try again. Thanks in advance. 

RodrigoM | Community Moderator, Fitbit

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1 REPLY 1

‎07-06-2023 08:40

‎07-06-2023 08:40

@ladygrace Welcome to the forums. I will gladly help you log into the Fitbit app. 

I have moved your post here to keep order in the community. Would you be so kind to describe exactly what you are experiencing? I get that you wish to log in using your Fitbit credentials. Are you able to enter both your email address and password? After you log into your account does the app remain blank? Please be so kind to attach a screenshot to your next post. 

Please make sure that your Fitbit app is up to date. Lately several updates have been released. Please check the Google Play Store and if there is an update avaialbe, please proceed with it and try again. Thanks in advance. 

RodrigoM | Community Moderator, Fitbit

Best Answer