Fitbit app is crashing

[Stephstead]

Anyone else experiencing trouble with their app? Mine crashed. I recently upgraded my phone to a motoz 4. The app hasn't been working. But it was working on my iPhone but that crashed. When it came back up it was only showing my calories. Then I logged out and it keeps saying no internet. Then it said wrong password or email. So I changed my password. Still saying the same thing. This is really frustrating. The app hasn't been working for me.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Stephstead, it's great to see you in our Fitbit Community! Regarding the Fitbit app issues, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

As a side note, I moved your post to the Android board in order to keep the Fitbit Community organized.

I'll be around if any question arises.

[DHBS]

mine is crashing as well... not sure what is up! 😞

[rbj71]

Also crashing on a Moto g6 using Android 9. Started with sync problems week of 6/28. Removed app, restarted, installed app; app crashes each time it is selected. Have been through multiple remove, restart, install sessions. Now what?

[Rich_Laue]

After a removal of the Fitbit app, a phone restart is needed to clear out the embedded Fitbit drivers and notification services remnants.

Normally when my android Fitbit app crashes. I force stop app clear data, check for app updates. Shutdown phone (this resets hardware), turn on phone and start up app.