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Fitbit app is logging me out

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‎07-23-2018 03:01 - last edited on ‎07-23-2018 04:17 by Fitbit Moderator

‎07-23-2018 03:01 - last edited on ‎07-23-2018 04:17 by Fitbit Moderator

Hi!

I have already seen some threads regarding this but the issue remains...

 

My app logged me out last week and since Fri (20th July) I have been unable to log back in. It keeps telling me my details are incorrect.

 

I feel like I have tried everything to no avail! 

 

Cleared cache/restarted phone/turned phone on and off/reset fitbit/uninstalled and reinstalled app/reset password via online site/turned Bluetooth and Wi-Fi on and off again....

 

Has anyone else had this issue for this long!? And to think my step count has been really good over this weekend!

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎07-23-2018 03:04

‎07-23-2018 03:04

The good news is that your fitbit can store up to a week of data between syncs so once this is sorted your steps should not be lost.

 

The bad news is that if your details are no longer valid there's a risk you may have been hacked and they have changed the password. I think it's best if you contact customer support via: contact.fitbit.com

 

Best Answer

‎07-23-2018 03:07

In response to SteveH

‎07-23-2018 03:07

Thank you

🐵

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‎07-23-2018 04:23 - edited ‎07-23-2018 04:29

In response to MrsDD

‎07-23-2018 04:23 - edited ‎07-23-2018 04:29

Welcome to the Fitbit Community @MrsDD! Thanks for already troubleshooting this inconvenience, nice way to go!

 

Are you still having difficulties to log into your Fitbit account? If so, please take into consideration what my friend @SteveH mentions in his post. 

 

This issue is not very common among Android users, but this workaround has been reported before and if the issue still persists, might give you some extra help:

 

1) Make sure that your Fitbit app is up-to-date

2) Turn off/on Bluetooth

3) Reboot your phone
2) Turn WI-FI off/on
3) Log in via Wi-Fi connection not cellular data

 

If the issue persists after following those steps. Are you receiving any kind of error message when you try to log in to the app or does the app stay blank after entering your credentials? In either case, I would like to suggest you to go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. Then, force-close the Fitbit app and then, try to log in again. 

 

PS: I've moved your post to the Android App since there are more chances to get related replies here.

 

Give this a shot and let us know the outcome! 

Maria | Community Moderator, Fitbit


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‎02-04-2019 00:39

‎02-04-2019 00:39

This is still happening on latest fitbit app on android pie.

It's happened twice this week to me. 

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‎10-02-2019 04:56 - edited ‎10-02-2019 05:03

In response to El_Chazmo

‎10-02-2019 04:56 - edited ‎10-02-2019 05:03

Same here... been going on for a few months now on my BlackBerry Key2 with all the latest updates.

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