02-28-2016
09:46
- last edited on
11-23-2022
08:29
by
MarreFitbit
02-28-2016
09:46
- last edited on
11-23-2022
08:29
by
MarreFitbit
Different numbers of active minutes is shown on the dashboard than in the detailed graph in the app. Very frustrating!
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-06-2016 11:41
05-06-2016 11:41
@mtv100 @cemolly @ckairinc @Pineygirl @j0f0st3r @RobsDaughter @MathTeacher @Rvander I recommend confirming that you have updated to the latest version of the Fitbit app for Android, version 2.24 and letting me know if that resolves the issue for you.
03-04-2016 11:31
03-04-2016 11:31
I agree... it's very annoying. Have you found a fix for it?
03-11-2016 11:53
03-11-2016 11:53
Issue: Active Minutes shown in Detail Page < All other locations.
Bug Severity: Low (does not appear to be a data issue - just a display one)
This is something that just started cropping up after the latest Android app update (2.20.1 RC1).
While active minutes do seem to be tracking - there is an issue with the details display page showing a different number and incomplete "bars".
Example (today):
Active Minutes in Browser Dashboard (76) and App Dashboard (76) match.
Active Minutes in App Active Minutes Summary (76) and App Active Minutes Daily (76) match.
However, the Active Minutes Detail page only shows 41 minutes. This is after fully syncing, and rebooting the phone.
The error is repeatable - Tuesday ended out with 148 Active minutes, but the detail page shows 107.
Even going back to pre-update days the same discrepancy occurs.
03-13-2016 05:56
03-13-2016 05:56
03-31-2016 09:30
03-31-2016 09:30
I have a similar issue, the information shown for an activity is different in the summary view to the detailed view when viewing it onine. I think it is a display issue and isn't every time.
However when i then view it on the mobile app it is completely wrong in the detailed view. I have only noticed this since the upgrade. It is really frustrating. I'm on the ios version
04-02-2016 09:39
04-02-2016 09:39
04-12-2016 16:29
04-12-2016 16:29
04-14-2016 05:22
04-14-2016 05:22
Hello @MathTeacher, and welcome aboard to our community! It sounds like some sort of delay to load your information on your app. Try with the following suggestion: Log out from your account and restart your phone. Once you have started your phone again log back in and try again.
Hope this get you graph correctly. Keep me posted how it goes.
"Great things are done by a series of small things brought together.” What's Cooking?
04-20-2016 05:52
04-20-2016 05:52
05-06-2016 11:41
05-06-2016 11:41
@mtv100 @cemolly @ckairinc @Pineygirl @j0f0st3r @RobsDaughter @MathTeacher @Rvander I recommend confirming that you have updated to the latest version of the Fitbit app for Android, version 2.24 and letting me know if that resolves the issue for you.
05-06-2016 11:52
05-06-2016 11:52
11-20-2022 12:43
11-20-2022 12:43
Upgrading did not work for me. (Apple). Logging out turning off and on and relogging in does not work. No matter what, the detailed chart shows no measurements even when the summary shows active minutes.
11-20-2022 12:45
11-20-2022 12:45
Does not fix the issue for me
11-22-2022 14:48
11-22-2022 14:48
@Lado You added on to an older thread in the Android forum and wrote that you use an iPhone. You mentioned no measurements. This is (was) an iOS app bug. iOS app version 3.71 fixed mine. You can go to the App Store and update your app. Like I wrote, mine is fixed.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
11-24-2022 13:41
11-24-2022 13:41
Thanks! It has been like this for a couple months and I could have sworn I was upgraded to the most recent fitbit app version. I went out to the App store and did find a newer version (3.71) and it works now!!