help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app keeps closing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-23-2020 22:33 - last edited on ‎12-24-2020 10:43 by Fitbit Moderator

‎12-23-2020 22:33 - last edited on ‎12-24-2020 10:43 by Fitbit Moderator

Hi

 

I need help. I have just got a Huawei P Smart 2021. I downloaded the app but as soon as I go to login it closes the app by itself. I tried restarting my phone, re-download and clear the data. Please help

 

Moderator Edit: Formatting

 

Best Answer
0 Votes
1 REPLY 1

‎12-24-2020 10:48

‎12-24-2020 10:48

@CharmLie A warm welcome to the Fitbit Community. 

 

Thanks for the troubleshooting tried. Please clear cache and force stop the app once again, then reboot your phone and log in again. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer