Fitbit app keeps crashing on Huawei Mate 20 lite

[zskyrme]

I have recently brought a new phone, and it used to work perfectly on my old Samsung s6, now I have a Huawei Mate20 lite. It used to work when I first brought it but it stopped syncing, so I reinstalled the app and now it keeps crashing as soon as I start the app up. I've looked at app settings and have allowed everything but doesn't seem to make a difference. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@zskyrme Welcome! Thanks for being part of our Community! 

I will gladly assist you with this. Which OS version is your phone running? Have you tried uninstalling the app again? You can try restarting your phone before installing the app again. Also check if there is any battery saver setting on your phone that may be interrupting the Fitbit app.

Let me know how it goes.

[zskyrme]

It is running on Android 8.1, and I've checked battery settings and notifications etc . 

[zskyrme]

Thank you for your advise it works now after a restart. 

[AlvaroFitbit]

@zskyrme thank you for your update and sorry for the late reply.

Happy to hear that your app is working after restarting your phone and thank you for confirming this as it may help other members in the same situation.

I'll be around.