Fitbit app keeps logging me out

[JillSho]

Im having problems with the app. It keeps logging me out then I cant get it to work at all. Is as anyone else having problems ?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JillSho.

Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:

1. Log out of the Fitbit app.
2. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop.
3. Reboot your phone.
4. Check our tips for using the Fitbit app on your Android phone at What are some tips for using the Fitbit app on my Android phone?
5. Open the Fitbit app and log back in to your account.

By the way, I've moved your post to the Android App board so we can keep our forums organized.

Hope this helps. 

[JillSho]

Thanks for your reply. I have done all of that numerous times. It keeps saying the server is down for maintenance. Have managed to log on today but have a feeling it will log me out again then it just says invalid password so i have to unistall the app a few times then keep trying 

[LiliyaFitbit]

Thank you for your reply, @JillSho.

I appreciate your efforts and the additional details. I recommend restarting your router and check if the issue persists. 

Hope this gets you back on track. 

[JillSho]

Can you confirm what you mean by router ?

[LiliyaFitbit]

Thank you for your reply, @JillSho.

A router is a device that provides Wi-Fi and some users found that restarting the router helps in resolving the issue you're experiencing. 

See you around.

[JillSho]

Have no.idea how that would help when the app is on my phone . The fit bit app keeps saying incorrect password or essential maintenance. Then all of as sudden lets me log on. 

[LiliyaFitbit]

Thank you for your response, @JillSho.

I appreciate the additional details. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

Have a good day.

[JillSho · Accepted solution]

I have turned the wifi off my phone and my app has started working again not sure why thst is. But hopefully thst will keep it working.

Thanks 

[LiliyaFitbit]

Thank you for the update, @JillSho.

I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!