10-10-2021 13:51 - last edited on 10-11-2021 06:50 by LiliyaFitbit
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10-10-2021 13:51 - last edited on 10-11-2021 06:50 by LiliyaFitbit
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Im having problems with the app. It keeps logging me out then I cant get it to work at all. Is as anyone else having problems ?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
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10-13-2021 14:16
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10-13-2021 14:16
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I have turned the wifi off my phone and my app has started working again not sure why thst is. But hopefully thst will keep it working.
Thanks
10-11-2021
06:56
- last edited on
11-28-2024
11:33
by
MarreFitbit
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10-11-2021
06:56
- last edited on
11-28-2024
11:33
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MarreFitbit
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Welcome to the Fitbit Community, @JillSho.
Thanks for the details shared in your post. I appreciate your efforts and recommend trying the following:
1. Log out of the Fitbit app.
2. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop.
3. Reboot your phone.
4. Check our tips for using the Fitbit app on your Android phone at What are some tips for using the Fitbit app on my Android phone?
5. Open the Fitbit app and log back in to your account.
By the way, I've moved your post to the Android App board so we can keep our forums organized.
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

10-11-2021 07:44
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10-11-2021 07:44
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Thanks for your reply. I have done all of that numerous times. It keeps saying the server is down for maintenance. Have managed to log on today but have a feeling it will log me out again then it just says invalid password so i have to unistall the app a few times then keep trying

10-11-2021
09:29
- last edited on
11-28-2024
11:33
by
MarreFitbit
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10-11-2021
09:29
- last edited on
11-28-2024
11:33
by
MarreFitbit
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Thank you for your reply, @JillSho.
I appreciate your efforts and the additional details. I recommend restarting your router and check if the issue persists.
Hope this gets you back on track.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

10-11-2021 12:01
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10-11-2021 12:01
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Can you confirm what you mean by router ?

10-13-2021
12:35
- last edited on
11-28-2024
11:33
by
MarreFitbit
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10-13-2021
12:35
- last edited on
11-28-2024
11:33
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MarreFitbit
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Thank you for your reply, @JillSho.
A router is a device that provides Wi-Fi and some users found that restarting the router helps in resolving the issue you're experiencing.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

10-13-2021 12:43
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10-13-2021 12:43
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Have no.idea how that would help when the app is on my phone . The fit bit app keeps saying incorrect password or essential maintenance. Then all of as sudden lets me log on.

10-13-2021
12:47
- last edited on
11-28-2024
11:33
by
MarreFitbit
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10-13-2021
12:47
- last edited on
11-28-2024
11:33
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MarreFitbit
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Thank you for your response, @JillSho.
I appreciate the additional details. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
Have a good day.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
10-13-2021 14:16
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10-13-2021 14:16
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I have turned the wifi off my phone and my app has started working again not sure why thst is. But hopefully thst will keep it working.
Thanks
10-14-2021
10:03
- last edited on
11-28-2024
11:32
by
MarreFitbit
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10-14-2021
10:03
- last edited on
11-28-2024
11:32
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MarreFitbit
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Thank you for the update, @JillSho.
I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

