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Fitbit app not showing Active Minutes

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‎12-03-2019 14:35 - last edited on ‎12-04-2019 13:22 by Fitbit Moderator

‎12-03-2019 14:35 - last edited on ‎12-04-2019 13:22 by Fitbit Moderator

Each day I've got 45-60 active minutes on my Alta HR. They are shown on the fitbit when I've gone for a brisk walk, but when I sync to my Android app the minutes don't show, or disappear after a short while. It says I haven't any active minutes since Saturday 30th, even though I've been very active. Very annoying.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-04-2019 13:22

‎12-04-2019 13:22

Hello @Debbbbb, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the information that was shared in your post, I totally understand how frustrating this situation can be for you. If you haven't already done so, please try the following steps and let me know how it goes:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted. 

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‎12-09-2019 00:33

In response to RicardoFitbit

‎12-09-2019 00:33

Thanks, I ended up resetting the Fitbit and restarting the phone, which worked. So I didn't have to delete and reinstall the app. Thanks for your help.

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‎12-13-2019 16:03

In response to Debbbbb

‎12-13-2019 16:03

Thanks for your reply @Debbbbb, my apologies for the delayed response.

 

I appreciate your update, it's nice to know that the inconvenience experienced with the active minutes was resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you!

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