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Syncing difficulties with Samsung phone

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‎12-12-2019 18:37 - last edited on ‎12-13-2019 13:01 by Fitbit Moderator

‎12-12-2019 18:37 - last edited on ‎12-13-2019 13:01 by Fitbit Moderator

My versa isn't syncing to my Samsung phone.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎12-12-2019 19:07

‎12-12-2019 19:07

Hi @Ramen_Noodles   Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎12-13-2019 13:00

In response to Odyssey13

‎12-13-2019 13:00

Hello @Ramen_Noodles, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Odyssey13 Thanks for the helpful information that was shared in your post.

 

Keep me posted, I'll be around if you need anything else.

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