Fitbit app not showing messages, cheers or taunts

[Desi_D]

Hi all. I have the latest version and I'm unable to see any messages, friend requests, cherrs or taunts 😖 please help. I've even tried uninstalling and reinstalling.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Desi_D, nice to see you again in the Fitbit Community! I saw you are not able to send cheers, taunts or friend requests despite all your efforts to address this issue.

In this case I'm sure you have the most recent version of the Fitbit app for Android. So let try to reset your app: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you later and hope this helps.

[Desi_D]

Hi Roberto,

Unfortunately I followed your instructions and they did not work.

[RobertoME]

Hi there @Desi_D, my apologies for the late response. I was reading the previous suggestion did not work to address the issue you are experiencing.

How it goes so far since our last interaction? Would you mind to share a screenshot with me of how does it look your app and this issue? This will allow me to have a closer look and find a solution, since at the moment I haven't seen recent reports of this issue. If you need help uploading screenshots, this post will serve you as a reference.

See you later and I'll be looking forward to your response.

[Desi_D]

It is actually working.

thank you for reaching out.