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Fitbit app not syncing

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‎10-13-2017 13:19

‎10-13-2017 13:19

 My fitbit app is struggling to sync my charge 2. It used to regularly sync throughout the day but no longer does that. When I open the app it takes numerous attempts to get it to sync. Also, it's stopped mapping my runs with GPS (location services have been allowed). The app seems to really be struggling to connect to the fitbit. I've uninstalled the app and installed it again and reset the fitbit but nothing has fixed it. 

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36 REPLIES 36

‎10-13-2017 15:34

‎10-13-2017 15:34

I'm having the same issue. Its linked to my phone, shows its connected but don't sync. It goes days without syncing and sometimes I need to try syncing 5 to 6 times before it works. Please let me know what they say to fix it. 

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‎10-13-2017 15:52

‎10-13-2017 15:52

My Flex stopper syncing again today.  Yes samsung just did another update here we go again.  UGH.  Anyone else having issues syncing.

 

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‎10-13-2017 16:44

In response to clrd78

‎10-13-2017 16:44

Mine is an LG. Please let me know if anyone gets a fix. Has anyone talked to fitbit about it?

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0 Votes

‎10-14-2017 14:51

In response to WrightQueen

‎10-14-2017 14:51

Still not syncing. Anyone else having issues?
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‎10-14-2017 16:08

In response to WrightQueen

‎10-14-2017 16:08

Sane here - an LG v10 not syncing roughly 4 out of 5 tries.

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0 Votes

‎10-14-2017 17:26

In response to wookietim

‎10-14-2017 17:26

I haven't been able to sync since Noon yesterday
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0 Votes

‎10-14-2017 17:28

In response to clrd78

‎10-14-2017 17:28

My LG started to sync. I didn't do anything to fix it So I'm sure it isn't fixed. But I'm hoping to enjoy it while it last. 

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0 Votes

‎10-14-2017 20:40

In response to WrightQueen

‎10-14-2017 20:40

My Charge HR hasn't synced since around 2:30 today.  Won't synchronize to any device I have...PC, Samsung 8 or Kindle Fire.

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‎10-14-2017 23:04

‎10-14-2017 23:04

My fitbit2 stopped syncing from the 13/10/2017. I have tried restarting my Samsung S7 this did not help. I tried switching off my Fitbit but cannot? I had a Fitbit HR previously which had similar problems thought this issue would have neen resolved by now.

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0 Votes

‎10-15-2017 01:24

In response to Alkaline

‎10-15-2017 01:24

I did a restart on my tracker...didn't lose my steps...😊.  I was nervous about that.

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‎10-15-2017 01:42

In response to WrightQueen

‎10-15-2017 01:42

Hi, I finally found something that appears to have fixed it. I unpaired all other Bluetooth devices that were connected to the my phone. Once the only Bluetooth device that was connected to my phone was the Fitbit, it seems to be syncing fine. 

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‎10-15-2017 06:18

In response to Jls15

‎10-15-2017 06:18

Same here mine won't sync to anything
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0 Votes

‎10-15-2017 07:13

In response to clrd78

‎10-15-2017 07:13

Hello

@clrd78 wrote:
Same here mine won't sync to anything

I did a restart on my Fitbit:

Use the charger with your fitbit plugged into an outlet or computer.  Once plugged in hold the button for 10-12 seconds, then release the button.  The fitbit icon should appear then a code beginning with V.  When you see this unplug fitbit from power source, it should now work and you will retain you steps, etc.  Mine did.  I hope this works for you.

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‎10-15-2017 08:13

‎10-15-2017 08:13

As well as not showing who cheered, my fitbit no longer syncs. I have to shut off the blue tooth, turn it back on and reset the fitbit itself more times than not. Should not take 12 attemps, and 20-30 minutes to synch. In total fitbit HELL! 

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‎10-15-2017 08:32

In response to Ncobb89

‎10-15-2017 08:32

How did u do that pls as mine is paired to my car 

 

 

 

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0 Votes

‎10-15-2017 08:46

In response to Birdie26

‎10-15-2017 08:46

It's was being paired to my car that seems to have caused the problem. Go into you phones settings, find the Bluetooth settings, it should give you a list of paired devices and the option to unpair it or forget it. 

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‎10-15-2017 09:12

In response to Birdie26

‎10-15-2017 09:12

Hi,

I took these screen shots as I was trying to figure out a fix to the sync issue. I tried all of the items listed, and finally choose to reboot the fitbit. You don't loose any data, and it will sync it temporarily. I have a charge 2. You attach it to the charger, hold in the button on the side for about 5 seconds. Fitbit will go black & reboot itself with the fitbit logo. Remove from the charger. Hope this helps. Still awaiting a permeates fix!

Jammin



Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone
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‎10-15-2017 09:38

In response to Jls15

‎10-15-2017 09:38

Will try this

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0 Votes

‎10-16-2017 04:33

In response to Jls15

‎10-16-2017 04:33

This syncing issue is really getting out of hand. I am running app version 2.59 and Flex 2 version 24.24.30.2. Syncing breaks down at least once a day. It works for SOME time and while it works, the sync is quite quick. Once it stops syncing then it is point of no return. For example my last sync was yesterday 17:50 and nothing happens after that. There is only one way to fix it which is annoying beyond belief. What will NOT help in any way is:
- restarting the tracker

- turning bluetooth off and on

- force closing the app

- clearing app cache

 

What WILL help is to restart the phone. After the phone boots the first sync is always successful. I have not yet found out how soon the sync stops but it seems to be in about 4 to 8 hours. 

 

When the app refuses to sync any more the Flex is actually still available through BT. There is a great app nRF Connect that shows all the BT LE devices and bondings. Even if the app says Tracker not found, BT LE scan still shows the Flex 2. So, tracker is good, BT is good, its just the app that dies.

 

FIX THIS please, restarting the phone two times a day is NOT a viable option. I have also several other BT LE devices and none of them have the same connection issues, so this is not a matter of BT stack. Do something with the app to make it usable.

 

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