Hello there to all participants of this thread and Welcome to our Fitbit Community for those newcomers! I been reading each one of your posts and I saw all of you are experiencing syncing issues and some were able to resolved the problem.
One of the main things to try when there are syncing issues, and still is something I can still recommend for those who are still experiencing this hiccup, is to try our full recommendations here: Having trouble syncing? (here's how to fix this).
It is important to make sure all requirements are met and the mobile device you are using is listed as a Supported Device. Also make sure you are syncing through the Fitbit app, since it won't matter to much the Bluetooth settings of your phone can locate your tracker. Only for a few features of the trackers is require the tracker is recognized here; but as for Syncing issues with your data the Fitbit app is the one.
Whit device that are not compatible, the syncing process may fail more constantly since the Fitbit app is not optimized to run in these devices; to give you an example the Kindle Fire is one of this devices.
In my case I have experienced some syncing issues too with the new Ionic, but my device is not compatible as is not able to support many features of our newest Smartwatch. However something that it has work for me, and you are free to try too. Is to turn Off the Bluetooth followed by a force quit of the Fitbit app. After this, I go back to the Fitbit app and a red alert will shown in the main Dashboard letting you to know the Bluetooth is Off. Just tap here and it will ask permission to turn your Bluetooth On again and most of the times the tracker will sync automatically all the information.
Also I have read there are other workarounds that have resolved the syncing issues, like removing other Bluetooth connections. This is an accurate fact, as your tracker might get interference with other Bluetooth connections. These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.
If you have an Android phone, try these steps:
- Turn off the Always Connected option in the Fitbit app.
- Disable other Bluetooth connections when not in use.
The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone.
To conclude for those who have tried with a restart, rest assure doing this won't remove any of your information. Unless you pair your tracker back in to your Dashboard or if your tracker does not sync after 7 days. All trackers have the ability to store at least 7 days of detailed minute-by-minute data. Summary data (calories, distance, and steps) will be stored for the trailing 30 days. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data.
@Jls15 I saw you were going to try with a restart. So I'm wondering how it goes for you? You can find some additional steps here in case the issue persists.
Hope this helps and for more assistance stay tuned to the Fitbit Community!
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