Fitbit app not updating exercises

[vipan546]

I am using Fitbit versa and my app is upto date. My app and versa stopped updating days of exercise since 26-08-2020. Rest of parameters are going fine.

It's very annoying. Kindly help.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @vipan546, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how annoying this situation can be for you. To better assist you, can you please let me know which activities your Versa didn't recorded? Such activities were successfully recorded by your device but when you synced it, they are not shown in your profile? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa and troubleshoot the Fitbit app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[vipan546]

I followed the same instructions from other replies submitted by you. It
worked. Thanks a lot for your help and support.

Dr. Vipan 

Moderator Edit: Personal info removed

[RicardoFitbit]

Thanks for your reply @vipan546.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Gracie4304]

I have done all of the above and still not sync my walks?