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Fitbit app on Android

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‎08-19-2017 09:05

‎08-19-2017 09:05

My app will not let me log in, I even reset my password and I have restarted my phone. I have restarted the app and when trying to log in it will just keep loading saying "please wait" and has been trying to log in for over 20 minutes.

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‎08-19-2017 10:31

‎08-19-2017 10:31

@AlecH, you don't say which phone you have, or if it is on the Compatible Devices list.  Does the phone have good data access to the Internet?

 

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‎08-19-2017 10:52

In response to USAF-Larry

‎08-19-2017 10:52

Sorry, it is a pixel XL and I have never had a problem with the app until
the system update a few days ago not realizing it had logged me out from
the app. I don't know the OS but it it's Android version 7.1.2, cannot even
log in with 4G.
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