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Fitbit app shows "Fitbit stopped working"

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‎05-10-2021 14:24 - last edited on ‎05-12-2021 15:45 by Fitbit Moderator

‎05-10-2021 14:24 - last edited on ‎05-12-2021 15:45 by Fitbit Moderator

When app is open every 5 minutes a pop up shows fitbit stopped working and this has been going on for over a month. I've been sending reports but to no availe nothing has been done about. Can you help please? 

 

Moderator Edit: Clarified subject

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‎05-12-2021 15:49

‎05-12-2021 15:49

@BrendaTaylor Welcome back to the Fitbit Community. Thanks for the reports sent. 

 

I moved your post to this board, because it's more related to the topic. Try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and test the app 

 

Hope this helps. 

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