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Fitbit app shows "an unexpected error has occurred"

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‎07-14-2022 06:14 - last edited on ‎07-17-2022 15:48 by Fitbit Moderator

‎07-14-2022 06:14 - last edited on ‎07-17-2022 15:48 by Fitbit Moderator

Hi, I have just upgraded my phone. I have tried to connect my charge 4 to the app on my new phone and I just keep getting a message that an unexpected error has occurred. To try again later… I’ve been trying for 3 days still got same message! Can anyone help? Ive tried to restart the charge 4. I’ve deleted and reinstalled the app nothing has worked so far 

 

Moderator edit: updated subject for clarity

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‎07-17-2022 15:47

‎07-17-2022 15:47

Thank you for visiting the Fitbit Community, @Mhoworth1.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit app. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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