Fitbit app takes 2.55GP of storage on Android phone

[MCBecca]

My fitbit takes 2.55GB of storage on my Andriod phone. Is this normal?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @MCBecca  I'm using Android 9 on a Samsung S8 phone with the latest version of the app 3.45.1 and am showing 822 MB used in internal storage and 144 MB used of memory. Try rebooting your phone? Maybe clear the cache of the app and see how things go from there. Let us know.

[MCBecca]

Thank you.  I restarted the phone before I asked the question.  Previously, to the restart, it was 3.15 GB.  I assume the restart helped, but that seems to still be a lot of space.  By looking at your numbers, it is definitely a lot of space.

[Odyssey13]

Do you do a lot with your Fitbit? I do challenges, get text and phone notifications, basic steps and heart rate. Maybe see if cleaning the cache of the app would help.

[MCBecca]

Yes, I tried that, too.  I get notifications and do my best to reach daily and weekly goals.  I check it often when I am consciously working on my numbers.

[Odyssey13]

I've asked a moderator to stop by in case they might have an idea. Does seem like it's take more storage than mine.

[MCBecca]

Thank you for being so helpful

[LizzyFitbit · Accepted solution]

@MCBecca Welcome on board. @Odyssey13 Thanks for stopping by to help our member.

@MCBecca I've moved your post to the Android board. Thanks for the details provided and the steps tried on your own. This is odd as the Fitbit app shouldn't take too much space and to look into this, may I know the model of your phone? Do you recall since when this started to happen, or if it started after updating the Fitbit app?

In the meantime, even though you've tried some steps please give a try to the following in the given order:

1. Log out from the Fitbit app.
2. On your phone's settings tap Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap Force Stop and uninstall the Fitbit app.
4. Reboot your phone.
5. Reinstall the Fitbit app and log back into your account.

[MCBecca]

It is Metro by T-Mobile Coolpad with Android version 9.  I will try the steps you posted and see what happens.  I won't be able to do it until lunch time.  But I will let you know.  Thank you so much for helping me out with this.

[LizzyFitbit]

Hi @MCBecca. It's good to see you again.

You're very welcome! Thanks to you for getting back with the requested information. Please try the steps suggested above whenever you can and keep me posted on the outcome so I can continue helping you with this matter.

See you around.

[MCBecca]

Thank you so much.  That did the trick!  Fitbit is now 246MB.  My phone is working better, too.  YAY!!!

[LizzyFitbit]

@MCBecca I hope you're doing well.

You're very welcome, thanks for trying those steps. I'm glad your phone is now working well and I hope you can keep enjoying the Fitbit experience! In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your story, meet more people and find great tips to live a healthy lifestyle.

Have a good day. 😎