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Fitbit app updated and tiles disappeared

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‎05-08-2019 10:02 - last edited on ‎05-08-2019 11:41 by Moderator Alum

‎05-08-2019 10:02 - last edited on ‎05-08-2019 11:41 by Moderator Alum

My fitbit updated automatically and now I can't see steps, sleep log or heart info. I am working with a doctor on a health issue and need that info! No options to add those either. The edit button is useless as it only allows me to move or remove the items that are already there. I can't even find sleep, steps or heart info anymore. How on earth do I fix this?? Screenshot_20190508-095603.png

 

Screenshot_20190508-095611.png

 

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‎05-08-2019 11:51

‎05-08-2019 11:51

@rpcv27 Welcome! It's nice to have you on board!

 

I will gladly assist you with your missing tiles. This happens when you remove the device from your account and the screenshots seems to reflect this. Please setup your device again on your account by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

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