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Fitbit app will not sync to my Fitbit Charge 2

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‎02-13-2017 20:14

‎02-13-2017 20:14

After using since 12/25/16 with no issues the app on my android phone will no longer sync. The fitbit is working but the app is not. This has just started in the last couple days. I have found no help in the posts.

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‎02-14-2017 00:42

‎02-14-2017 00:42

First thing to try is restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If that doesn't do the trick then there are some troubleshooting ideas in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎02-17-2017 04:59

‎02-17-2017 04:59

It's great to welcome you @MelissaBastion and @SteveH thanks for stopping by.

 

I would like to know if you keep having problems syncing your tracker? If you do, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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