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Fitbit app wolnt sync

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‎06-05-2016 19:46

‎06-05-2016 19:46

My app hasn't synchronized with my Charge HR since June 3rd. It says unable to find tracker. I have deleted the app reset my Fitbit everything. Any clues?
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‎06-10-2016 06:03

‎06-10-2016 06:03

Welcome to the Fitbit Forums @Timgibbs! Could you confirm that you have followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for Android.

 

Hope this helps. Let me know the outcome.

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‎06-10-2016 06:08

In response to SunsetRunner

‎06-10-2016 06:08

I've set it up as a new tracker twice. It's just on my phone. I got my old
iPhone out and downloaded the app and it synchs fine. It's having issues on
the Android system a few people I've talked to have the same problem
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‎06-10-2016 06:19

In response to Timgibbs

‎06-10-2016 06:19

That's completely weird @Timgibbs. Let's try something different. Turn off your phone's bluetooth, turn off your phone, restart your Charge HR and turn your phone and its bluetooth on again. That has helped in the past and I hope it may help you know.

 

Keep me posted.

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