06-05-2016 19:46
06-05-2016 19:46
06-10-2016 06:03
06-10-2016 06:03
Welcome to the Fitbit Forums @Timgibbs! Could you confirm that you have followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for Android.
Hope this helps. Let me know the outcome.
06-10-2016 06:08
06-10-2016 06:08
06-10-2016 06:19
06-10-2016 06:19
That's completely weird @Timgibbs. Let's try something different. Turn off your phone's bluetooth, turn off your phone, restart your Charge HR and turn your phone and its bluetooth on again. That has helped in the past and I hope it may help you know.
Keep me posted.