Fitbit app won't open

[lcadew]

This problem started while using my old phone (Oppo F1s - 2017) and has now continued even after I purchased a new phone (Oppo A57 - 2017 - Android version 6.0.1). After downloading the app it opens once, however, the next time I try to open it I get a blank white screen. Nothing happens, the app does not open so you cannot force it to close. The only way to access the app is if I delete and reinstall it. Very frustrating, I'm about to sell my fitbit and find another device. 

[JudeMone]

We don’t have the same phone. I can turn my phone all the way off for 10 to 15 minutes, and that fixes the problem, but mine is an I-phone. Good luck, I hope you can fix it.

Sent from my iPhone

[Joeng1]

I had previously had a fitbit and got locked out so I've bought a new one and the site will still not me in. Any ideas please.

[Amber55]

Wow I've had that problem before. If you have a new one, maybe make a whole
new account. That's all I can think of.

[AmarSanakal]

I've tried all these steps and it still won't open. I have been happily using the app with my Inspire HR since last July. 2 weeks ago I noticed the time on my Inspire HR was not in sync with my phone. Without checking anything much, I just reinstalled the app. After that the app worked fine for a few days. Now it won't open even after I've tried the suggested steps 😞

[Amber55]

Maybe try calling the fitbit services/company and ask them.
How old is your phone, I've heard some people say their phone is getting
too old for the app to function properly. Cause I do find that weird that
you reinstalled the app and it worked fine for a few days, and now it's not
again.

[AmarSanakal]

My phone is just about 18 months old.

[Amber55]

Ok cool, that certainly can't be the problem then.

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences.

I appreciate everyone's efforts to resolve the issue with Fitbit app not opening, sharing the solutions and tips to help other users. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

I also recommend checking if you have "Automatic date and time" setting turned on your phone. On your phone, go to Settings > Date and Time and turn on "Automatic date and time". 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Kwhales007]

I did these steps and the app still won’t open. It just keeps closing, I don’t even see a white screen or anything. Help! Thank you!