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Fitbit app won't open

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‎02-21-2021 11:31 - last edited on ‎02-25-2021 16:38 by Fitbit Moderator

‎02-21-2021 11:31 - last edited on ‎02-25-2021 16:38 by Fitbit Moderator

App won't open. It says that fitbit.com is not available.  How can I talk to a real person to fix this? 

 

Moderator Edit: Clarified subject

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‎02-22-2021 01:19

‎02-22-2021 01:19

First step would be to restart the phone.

If that fails try Fitbit Support. They may be able to help you.

 

 

Author | ch, passion for improvement.

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‎02-25-2021 16:37

In response to Guy_

‎02-25-2021 16:37

Hi @PhatFatty, welcome to the Community Forums. 

 

Thanks for sharing those details. If you haven't tried yet, please follow these steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.

Hope this helps. 

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