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Fitbit application is not saving activities recorded by Mobile Track.

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‎08-09-2017 16:36 - last edited on ‎08-10-2017 08:23 by Moderator Alum

‎08-09-2017 16:36 - last edited on ‎08-10-2017 08:23 by Moderator Alum

I've turned on the mobilerun on my android device everyday for the last week. I hit pause and then finish when im done. It logged ns kept Monday's workout but did not keep Tuesday or Wednesday when I did over 20 minutes each day. Why would it store some days and not others? I have tried restarting phone. Only believe this to be an app issue, not fit bit charge issue.  Thanks. 

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‎08-10-2017 08:20 - edited ‎08-10-2017 08:25

‎08-10-2017 08:20 - edited ‎08-10-2017 08:25

Hello @Photofrenzymom, it's always a pleasure to welcome new Community members. Heart

 

I've moved this post from Charge HR to the Android board since I noticed in your Community profile that you own this type of mobile device and this inconvenience, as you mentioned, is related to the Fitbit application nor the Charge itself. Are you missing these activities only from the Fitbit app or also from the online Dashboard? In the meantime, my suggestion is checking first in the mobile device you're using is compatible with the Fitbit application, then uninstall the app, restart your phone and reinstall it back.

 

Give it a try and let me know the outcome!

Marlen S. | Community Moderator

What's for breakfast?Check others recipes and share yours!
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‎08-11-2017 15:53

In response to MarlenS

‎08-11-2017 15:53

I checked the site and verified my galaxy s8 is compatible with the mobilerun option. I uninstalled, restarted my phone and reinstalled the app. I went on my normal mile walk today and once I reached .90 miles it locked up. Eventually it took me to my account that said I walked .85 miles, so I screenshot it. Now it does not appear again and shows my last workout was Monday. My workouts on Tuesday, Wednesday and Thursday do not appear on the dashboard on fitbit.com either.  


Sent from my Verizon, Samsung Galaxy smartphone
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