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Fitbit blaze heart rate stopped working

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‎07-09-2016 05:33

‎07-09-2016 05:33

I've had a fitbit blaze for around 4 weeks all working fine yesterday it decided to stop tracking my steps and heart rate and I cannot get it working again I've tried turning it off and back on reinstalling the app turning Bluetooth off and back on again can anybody help
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5 REPLIES 5

‎07-10-2016 18:37

‎07-10-2016 18:37

Wonderful troubleshooting @Vegas79

 

Feel free restarting the tracker (the procedure is different than turning it off from the settings).

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

When the issue remains, the support team can be contacted.

 

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‎07-11-2016 15:33

‎07-11-2016 15:33

@Vegas79 Just wanted to follow-up to see if you were able to resolve the issue by restarting the Blaze? 

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-12-2016 14:17

‎07-12-2016 14:17

Hi both thanks for replying. Took my blaze back to the shop and exchanged it for a new one so I'm back up and running again
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‎07-12-2016 19:01

‎07-12-2016 19:01

Hi I have been having the same problem with my blaze. I have tried everything including restarting it and it is still acting up. Is there anything else I can do?
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‎07-13-2016 05:45

In response to Lissliz

‎07-13-2016 05:45

Fab @Vegas79 have fun

 

@Lissliz wrote:
Hi I have been having the same problem with my blaze. I have tried everything including restarting it and it is still acting up. Is there anything else I can do?

Best to contact the support team, mention what you've already tried.

 

http://contact.fitbit.com 

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