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Fitbit dashboard not updating weight loss progress

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‎05-08-2018 21:07 - edited ‎05-08-2018 21:16

‎05-08-2018 21:07 - edited ‎05-08-2018 21:16

Any idea how to fix this. I got a new phone (Galaxy S8 plus), retiring my old iphone. Everything is working fine except my weight progress isn't updating on the dashboard on phone but it is updating on the website dashboard. On my phone it is updating on the Weight page just not on the dashboard. Seems like this is a phone thing? Any ideas?

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‎05-12-2018 06:34 - edited ‎05-12-2018 06:35

‎05-12-2018 06:34 - edited ‎05-12-2018 06:35

Hi there @SpinyNorman, good to see you around in the Fitbit Community! I saw the same concern among other users and even I was experiencing the same issue with the weight progress not updating using the same model of mobile phone you have. So, I believe these suggestions will give you some extra help in order to force your weight progress to update correctly: Weight loss goal progress.

 

Let me know if you have any other question. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎07-08-2020 20:46

‎07-08-2020 20:46

I had the same issue and searched multiple times for an answer. Quite disappointed with fit bit responses to all the questions I found. They seemingly don’t typically answer with the solution. 

anyway I found a work around. Go to your Fitbit app. Click on your pic, top left, click on your aria in listed devices, click on recent weight in, if your registered as a guest change it to your profile. Should be listed is it worked before. Once I did that a few minutes later my weight updated in my dashboard log. 

hope that helps!

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