Fitbit device keeps disconnection from Bluetooth

[Steve300]

My issues have to do with a Blaze and android phone. In addition none of the troubleshooting steps you mention have ever addressed the problems I've had. I am much more confident the problem is either bad code in the Blaze that is triggered by still unknown factors or more likely, an intentional shutdown by Fitbit when there is a new version of the app as I mentioned previously. Note even updating the app is not always successful.

Moderator edit: updated subject for clarity

[Ohlmus]

Hi

I have troubled  shooted this so many times with no result

My Android phone Gallaxy A8 is compatible witn my Fitbit

[LizzyFitbit]

Hi @Steve300 and @Ohlmus. It's nice to see you here, and I'm sorry for the delay in my response.

I've moved your posts to this new thread in Android board, so you can receive more related responses about this situation, as well to keep our forums organized.

@Steve300, thanks for confirming that you have an Android device. I understand how you're feeling and I'm sorry that you're having this experience. Our team released a new update, and I'd recommend to download it in your phone. Once that is done, I'd recommend to try the following steps that are recommended to Android users:

1. Turn off other Bluetooth connections nearby. 
2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen, tap on force stop and reboot your phone.
4. Open the Fitbit app, tap the Account icon > setup a device.
5. Choose the Blaze, the option to replace and follow the onscreen instructions.
6. Then go to the notifications option and accept the steps to enable notification services.

If the issues persist, please provide me with your phone's model and Android version. This information will help me to further investigate.

@Ohlmus, thanks for replying back with your phone's model, as well for the troubleshooting steps that you've tried. I've checked with Support Team and apparently you already have a case created with them. They'll keep working with you via email.

See you around.

[Ohlmus]

How do I go about downloading a new update on my Android A8 phone.

[LizzyFitbit]

Hi @Ohlmus. Thanks for getting back. I'm sorry for my delayed response.

To any update for the Fitbit app in your Samsung Galaxy A8 phone, just try the following steps: 

1. Open the Play Store app.
2. Tap the menu icon in the top left.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.

Keep me posted!

[Ohlmus]

I went into my Fitbit app and the last time I updated was the 15th August, but it did not fix my problem