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Fitbit device won't pair with App

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‎11-18-2018 13:06

‎11-18-2018 13:06

I have been trying to sync my Fitbit Charge 2 to my phone recently but it stopped working about a month ago. I have read all of the other trouble shooting ideas on the forums and still no luck. I reinstalled the app, restarted the device and my phone. When I get to the Pair your device page for setup it just says "connecting" until it times out. I have tried this over and over and still nothing. I have had this phone and device previously synced so I don't know why it's all of a sudden not working. Help!  

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‎11-18-2018 15:47

‎11-18-2018 15:47

@Weights18, what phone and what version of the Fitbit app are you using?  Have you opened the Bluetooth settings in the phone and told it to forget the Fitbit devices?

 

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‎11-18-2018 19:36

In response to USAF-Larry

‎11-18-2018 19:36

The app is 2.82 and my phone is a Samsung galaxy j3 Eclipse, but I've been using this phone for the past year without issues prior to this. And yes, I think I've told it to forget the device on Bluetooth. 

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