Fitbit doesn't sync since new year

[Lika]

My fitbit is not syncing since 1St of January.
I have a Samsung galaxy s4 that just had recently (end of December) an uptake to a new Android system.
How can I fix it? Why is this happening ?

[MeylinP]

Welcome to our Community @Lika! Hope you're doing great! I'd suggest you first restart your tracker and then follow the steps provided at I can't sync my tracker. Please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document.  

Hope this helps, let me know how it goes! 

[Lika]

Hello Meylin!
Nothing has worked 😞 I am looking for my fitbit through the Bluetooth and it can't find it, so I reckon this is the problem. I just have had my fit bit for 4 months maximum, and I never have shower wearing it and I avoid making it wet. I don't know why my fitbit can't be found :((

[MeylinP]

Hey there @Lika thanks for the update! Mmmm this is weird, have you try setting up your tracker as a new device? You can try to do it by following these instructions. If that doesn't work, please contact our Customer Support team and let them know the steps you've already tried so you can get a faster solution from them.

Keep me posted my dear! 

[Lika]

Dear Meylin,

I got in touch with the Customer Support Team and they were as awesome as you. Really quick in answering my email and helping me to reset my tracker to the fabric configuration. To sum up, my Fitbit is back! *-* 

I just wanna thank you so much for you help and attention to my issue! 

I would like to be your friend at the FitBit, can you add me through my email "livia.assis@yahoo.com.br"

Thank you again!!

[CasiH]

Hi... not sure if this is a good place to post or not but after many many issues and having to reboot my phone to sync every time and losing about 30 hours of battery life per charge, I was very frustrated. After the last update it was even worse but I unpaired the tracker and restarted and set it up again and it's all fixed. I should have tried that sooner after the update! Back to a 40 hour battery life and constant sync without a reboot. Fitbit life is good.

[CasiH]

Spoke too soon... it only lasted a day. New update and back to the same old problems. Battery life back to less than 8 hours and will only sync after I reboot my phone. 😞 unpaired and logged out... wouldn't find tracker at all.... restarted phone again and it found it but I am sure not for long. Fitbit life is not good again.

[Lika]

Hello Casih!

I tried millions of things and I couldn't find my tracker anymore as well, what helped me was reserting the tracker back to the factory configurations.

Factory Reset:
1 Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge . Your Charge will begin charging.
2 Press and hold the button for 2 seconds  and unplugged from the back of your Charge without releasing the button
3 Continue Holding it for an additional 8 to 9 seconds, release, and quickly press and release the button once
4 You'll see the following "ALT" the screen will turn white and it will vibrate for several seconds
5 After vitiation finish it will give you an error code ERROR (e.g. 0X0031) press it one more time and the Fitbit Charge will turn off completely.
6 Wait a couple of seconds and press the button again, the Fitbit Charge will boot up with a fitbit message.

I hope this helps for you as well! Please keep me updated, I know how bad life is without fitbit 😛

[CasiH]

Thank you!!!! now if I could only find my charger. ugh. As soon as I find it, I will give this a try with fingers crossed. I appreciate the help!!

[TracyleePurcell]

Hi, I am having the same proble.  My fit bit says it is dec 30 and the time is wrong.  If I sync it my phone says it has updated but the fit bit hasn't. I have restarted everything but can't seem to get anything to change the date and time.  Suggestions?