Fitbit flex and Google pixel not pairing

[Emmanut]

I've just got a Fitbit flex ( I brought from someone else) and she said that she deleted everything in it. 

I've been trying to connect the pebble to my app and it will not take. I've tried resetting the pebble, turning both devices on and off, just everything that the troubleshooting has said. I've also gotten ahold of the company and they basically told me to do everything that I've did already. ( Bluetooth has been on, along with power saving and data saving has been off) 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Emmanut.

Thanks for trying all of those steps before posting in here.

I'd like to take a closer look at the situation. Are you getting some sort of error message? If so, what does it say? Also, what Android version is your Pixel running?

In the meantime, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if there is anything else that I can help you with.

[Emmanut]

Thank you for answering back! My Google pixel is Android 9, and it only says "having trouble connecting?" And I try everything it said for troubleshooting.
I'm currently trying to bring it up on the computer

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[LanuzaFitbit]

Hello @Emmanut.

Thanks for those updates.

It seems like it could be related to the Android 9 issue that our team is aware of. Any updates on the matter will be posted in this thread so please keep an eye on it.

Let me know if you have any further questions.