Notification not working on Ionic

[Sdadario]

Not recieving notification on my Ionic

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Sdadario.

Let me try and help you with the notifications.

In this case I'd recommend that you try to follow all of the steps listed in this help article. They should definitely help in getting the notifications to work.

In the meantime I'd like to ask:

• What phone are you using?
• When did this start happening?
• What Android version are you running?

Look forward to your reply. Let me know if there is anything else that I can help you with.

[Sdadario]

I have a Samsung JV-7. This started a few weeks ago.

[LanuzaFitbit]

Hey @Sdadario.

Thanks for letting me know.

this might be happening because the Samsung JV-7 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the notifications.

Maybe you could also post about adding the JV-7 to the list in our Feature Suggestions board. That way other users can vote or comment for that idea to show their support. Be sure to also read the FAQ to better understand how the board works.

Let me know if you have any further questions.