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Fitbit has compatibility issue with Huawei P20

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‎11-07-2018 19:19 - last edited on ‎11-08-2018 05:27 by Fitbit Moderator

‎11-07-2018 19:19 - last edited on ‎11-08-2018 05:27 by Fitbit Moderator

I met a GPS data lost problem when using Charge 2's connected GPS and then I reached out to customer service to get support. It turns out that my new Huawei P20 is not compatible with Fitbit device - funny but truly it is what they said: https://www.fitbit.com/devices

 

Very very sorry, it seems I have to throw Fitbit away - it‘s obvious that I won't throw my new phone away. Actually, I thought it was App compatibility issue instead of device compatibility issue and hoped there's a plan to fix that through App upgrade or Firmware upgrade. But seems not... 

 

 

Moderator edit: Clarified subject

 

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‎11-08-2018 05:26

‎11-08-2018 05:26

elcome to the Forums @黑黑光

 

As you mentioned the Huawei P20 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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