help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit has locked while syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2016 14:29

‎08-28-2016 14:29

I brought the charge hr today and while syncing it crashed and now all I have on the fitbit is a rectangle bar half full! It won't connect to nothing and also won't factory reset? Have I really just wasted £120??
Best Answer
0 Votes
1 REPLY 1

‎08-29-2016 05:32

‎08-29-2016 05:32

HellO @Kjshorty1 welcome to the Fitbit Community! I would like to ask if you have tried to: 

 

  1. Turn your tracker off and back on using the instructions in this post from @AlejandraFitbit
  2. Remove the Bluetooth connection on your device
  3. Next, temporarily remove your tracker from your Fitbit account
  4. Now add your tracker back to your Fitbit account as if you're setting it up for the first time. 

If you are using a mobile device to set up the tracker try using a computer to complete the process. If after this the update is not complete on your tracker please contact our support team for assistance. 

 

Let me know how it goes! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

Best Answer
0 Votes