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Fitbit has locked while syncing

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‎08-28-2016 14:29

‎08-28-2016 14:29

I brought the charge hr today and while syncing it crashed and now all I have on the fitbit is a rectangle bar half full! It won't connect to nothing and also won't factory reset? Have I really just wasted £120??
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‎08-29-2016 05:32

‎08-29-2016 05:32

HellO @Kjshorty1 welcome to the Fitbit Community! I would like to ask if you have tried to: 

 

  1. Turn your tracker off and back on using the instructions in this post from @AlejandraFitbit
  2. Remove the Bluetooth connection on your device
  3. Next, temporarily remove your tracker from your Fitbit account
  4. Now add your tracker back to your Fitbit account as if you're setting it up for the first time. 

If you are using a mobile device to set up the tracker try using a computer to complete the process. If after this the update is not complete on your tracker please contact our support team for assistance. 

 

Let me know how it goes! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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