help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit inspire showing 0 steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2019 13:51

‎08-18-2019 13:51

My Fitbit is showing 0 steps. As is the app. I've tried unpairing and repairing. I've restarted it too? Thanks in advance for any help

Best Answer
0 Votes
2 REPLIES 2

‎08-19-2019 14:54

‎08-19-2019 14:54

Hello @emilyEnticknap welcome to the Community Forums. Smiley Happy

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Android device you're currently using? Also, the steps are not being counted directly from your Inspire or they're being tracked but at the moment you sync such information into your account the Fitbit app doesn't show your stats updated? Can you please let me know when was the first time you experienced this and how many times since then? I'll be looking forward to your reply to assist you.

 

Keep me posted, I'll be around. 

Best Answer
0 Votes

‎06-28-2020 15:11

In response to RicardoFitbit

‎06-28-2020 15:11

device is showing 0 steps. but my regular route is 3 miles and I've walked more than that

Best Answer
0 Votes