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Fitbit mobile app not recording steps

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‎07-21-2017 06:37

‎07-21-2017 06:37

2 days ago i downloaded the fitbit mobile app to track my steps. i do not have a fitbit device to sync it to. but for some reason my steps are not being tracked on my phone. 

i am currently using a Samsung galaxy S7 edge which is compatible with all of fitbit devices and programmes.

pls advice

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‎07-23-2017 13:27

‎07-23-2017 13:27

Hello @aalphonso1986! It's always great to have new names on the Forums! 

 

The Samsung Galaxy S7 Edge is not compatible with the MobileTrack feature. You can check all of the features the Fitbit is compatible with on here.

 

I hope this clarifies the situation . Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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