Fitbit not found to recieve new update

[jeni1]

The app wont sync with ny fitbit as it keeps saying it isnt located. I have uninstalled the app and restarted my fitbit 3 times and it still cant locate it. This means i cant sync and my fitbit is showing the wrong date and time. Can anyone please help?

[LanuzaFitbit]

Hey @jeni1.

That sounds very frustrating, let me help you out. Let's try to restart the connection itself to see if that works out. Please follow these steps:

1. Open the Bluetooth settings on your phone and look for your Fitbit.
2. Remove it from the paired devices list and then open the Fitbit app.
3. Go into the account tab and tap on the 'Setup a New Device'.
4. Follow the instructions on the screen to setup the tracker once again.

If you have any further questions, please let me know. 

[jeni1]

Thank you. Fitbit app can now find my tracker so its showing the correct
time. It still wont let me have the new update, it says it cant find my
fitbit so it wont update but at least I have the correct time. Thank you
for your help.

[LanuzaFitbit]

Hey @jeni1.

Thanks for letting me know that it is syncing with the correct time now. As for the update, I'd suggest that you try to restart it and try again at least once a day and see if that helps. 

Please keep me posted on how it goes after a couple of days.

[jeni1]

Hi it finally updated for me late last night. Thank you so much for you
help i really appreciate it

[LanuzaFitbit]

Hey @jeni1.

Fantastic news! Those are some great news.

If you have the time, perhaps you could visit one of our Discussion boards. There you can talk about a lot of different topics with other Community members.

If you have any further questions, please let me know.