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Fitbit not getting messages notifications

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‎10-16-2018 11:39 - last edited on ‎10-17-2018 10:13 by Fitbit Moderator

‎10-16-2018 11:39 - last edited on ‎10-17-2018 10:13 by Fitbit Moderator

I am having notifications saying I have messages but when I click to open them in the app it tells me "no connection to fitbit" it is connected!!

Have tried reinstalling app a few times and it's still the same. Any idears

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎10-17-2018 10:15

‎10-17-2018 10:15

@Angela_poppy Welcome! It's great to see you around! Sorry to hear that you aren't getting notifications on your device. Which Fitbit device do you have? Which phone are you using? Is it compatible to sync? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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