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Blaze not syncing with Android phone after update

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‎10-16-2018 23:34 - last edited on ‎10-17-2018 10:28 by Fitbit Moderator

‎10-16-2018 23:34 - last edited on ‎10-17-2018 10:28 by Fitbit Moderator

I am unable to sync my fitbit blaze and it happens everytime I get an update. I have been unable to sync for the last 2 days. Ive tried unpairing/linking etc to no avail .This is starting to become a big problem as its the 3rd time to happen and I'm now looking for another alternative to fitbit.

 

 

Moderator edit: updated subject for clarity and format

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‎10-17-2018 10:32

‎10-17-2018 10:32

@Chelalex Welcome! Thanks for being part of our Community! Sorry to hear that your Blaze isn't syncing with your phone and thank you for troubleshooting this issue. I assume the update is from the Fitbit app. Still you can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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