Fitbit not logging steps?

[Absolutanjul]

My fitbit flrx needed to be charged so I charged it this morning before we went to the zoo. After a few hours at the zoo it buzzed signifying I'd hit my step goal. I came home to sync and my fit bit doesnt have a single step recorded. I tapped it and it showed one light and my step count is 0!! My steps from yesterday are however over 11K and I know I didnt walk that much. What is going on?!?

[AngelaMa]

Hello @Absolutanjul welcome to the Fitbit Community! It's great to have you here. I would suggest to contact our support team for assistance. They can take a look at your tracker's back-end information and determine why your tracker is showing the incorrect step count. 

Keep me posted! 😉 

[Dancerdiva13]

This just happened to me!! Yesterday I should have had 29,917 steps it loaded it to the app and everything! But I woke up this morning and it drop to 25,790! What the heck then I look at the graph and it does not even have all my steps on there. But I add all of the steps by hand and it came out to be 25,835. I don't know what going on!! I just mad that it does not have my 29,917 steps! I was trying to make it to 30,000 but I ran out of time!! If some one could look at it and tell me what is happening that would be great!!!

[SolangeE]

Hello, @Dancerdiva13! Welcome aboard. This should not be happening, have you tried to log out from the App, reboot your phone and the log back in? After this you can also try to sync your tracker again.

If this doesn't work, as our friend @AngelaMa, suggested, you can contact our Support team, they will be more than happy to help! :}

Let us know!