Nexus 6P: MobileTrack not syncing after 2.29

[IW4]

After the latest update fixed not being able to readd MobileTrack on the latest Nexus devices, I have just now noticed that my device (Android 6.0.1, build MTC19X) has only successfully synced only a few times in that period. I have zero results since 16 July, and it shows as not having synced since that evening. Attempting a manual sync brings up the Exclamation Point of Death without fail.

Is there something I'm missing here, or is this an issue that actually needs work? I'm happy to provide further information as required to help localize the issue. Thanks!

[nineballer]

I too have had this problem. Manually syncing does nothing.

[IW4]

I was hopeful when I saw 2.30 in the Google Play Store, but it offers no fix to this issue. I'm rather concerned that I've received no response to this issue (or the email support request I put in); here's hoping it's just because you're all looking into the issue.

[nineballer · Accepted solution]

IW4, I was able to get it to sync by removing the phone and re-adding it. Try that and see if it works for you.

[IW4]

I was attempting to avoid that at risk of losing the last week-and-a-half of activity, but if that's what it comes down to, I'll make a backup and give it a try tonight.

[ErickFitbit]

@IW4 Let me know if it works when you try to pair it again with your phone. Thanks for giving @nineballer's suggestion a try.

[IW4]

Well, it seems to be syncing now, but I can also confirm I lost all my activity between the 16th and today. That's a shame, since I had some really good days in there.

I'll just have to make up for it, I guess.  Thanks for replying.

[nineballer]

@IW4 I did lose my steps too, because I didn't notice it wasn't syncing until about the same time you noticed.