07-23-2016 13:33
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07-23-2016 13:33
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07-28-2016 05:24 - edited 07-28-2016 05:25
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07-28-2016 05:24 - edited 07-28-2016 05:25
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Hello @Absolutanjul welcome to the Fitbit Community! It's great to have you here. I would suggest to contact our support team for assistance. They can take a look at your tracker's back-end information and determine why your tracker is showing the incorrect step count.
Keep me posted! 😉
It is health that is real wealth and not pieces of silver and gold! Share your story!

07-28-2016 08:03
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07-28-2016 08:03
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07-29-2016 07:54 - edited 07-29-2016 07:55
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07-29-2016 07:54 - edited 07-29-2016 07:55
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Hello, @Dancerdiva13! Welcome aboard. This should not be happening, have you tried to log out from the App, reboot your phone and the log back in? After this you can also try to sync your tracker again.
If this doesn't work, as our friend @AngelaMa, suggested, you can contact our Support team, they will be more than happy to help! :}
Let us know!
